Dhamakaplay Rules and Regulations in India

User Agreement

By completing the registration process and accessing the Dhamakaplay platform, you enter into a legally binding agreement with the company. This agreement takes effect immediately upon account creation and governs all interactions with the platform, including betting activity, bonus claims, and use of any associated services.

Eligibility Requirements

To use the platform, you must meet the following conditions:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where use of the platform is not prohibited by applicable law.
• You must not be listed on any self-exclusion register or have been previously banned from the platform.
• Only one account per individual is permitted. Duplicate accounts will be subject to immediate closure.

Platform Use and Conduct

Users are expected to engage with all services in good faith and in compliance with these terms. The following activities are strictly prohibited:

• Use of automated tools, bots, or scripts to interact with the platform.
• Any attempt to exploit technical errors, glitches, or vulnerabilities.
• Collusion, match manipulation, or any form of fraudulent betting behaviour.
• Sharing account credentials with third parties.

Content Protection

All content available on the platform, including but not limited to graphics, software, text, and odds data, is the intellectual property of the company or its licensors. Users are not permitted to copy, reproduce, distribute, or commercially exploit any such content without prior written authorisation.

Right to Modify Terms

The company reserves the right to amend, update, or replace any part of these terms at its discretion. Users will be notified of material changes through the platform or via registered email. Continued use of the platform following notification constitutes acceptance of the revised terms.

Limitation of Liability

The company shall not be held liable for:

• Losses arising from technical interruptions, server downtime, or connectivity issues beyond its control.
• Decisions made by users based on incomplete or misunderstood information.
• Any indirect, incidental, or consequential damages related to platform use.

Users acknowledge these limitations as a condition of accessing the platform.

Eligibility to Place Bets

Only registered and verified users who meet the age and jurisdictional requirements are permitted to place bets on the platform. Unverified accounts may face temporary restrictions on betting activity until identity confirmation is complete.

Bet Acceptance Policy

All bets are subject to acceptance at the discretion of the platform. A bet is considered confirmed only after a unique bet ID is issued and displayed to the user. The company reserves the right to refuse or void any bet in the following circumstances:

• The bet was placed after an event has concluded.
• The odds displayed were the result of a technical error.
• Suspicious or irregular betting patterns are detected on the account.

Minimum and Maximum Bet Limits

Betting limits vary depending on the event, market type, and individual account status. Users are advised to review the applicable limits displayed at the time of placing a bet. General guidelines are as follows:

• Minimum bet amount: as displayed per market at the time of placement.
• Maximum bet amount: determined by the event category and account tier.
• Limits may be adjusted at the company’s discretion without prior notice.

Calculation of Winnings and Losses

Winnings are calculated based on the odds confirmed at the time the bet was accepted. In the case of accumulator bets, all selections must be correct for a payout to be issued. Winnings are credited to the user account balance following official confirmation of the event result.

Betting Restrictions

The company reserves the right to impose individual account restrictions, including reduced maximum limits or temporary suspension of betting privileges, where irregular activity or policy breaches are identified.

Cancellation and Void Bets

A bet may be declared void under the following conditions:

• An event is cancelled, postponed, or abandoned without a result being determined within the specified timeframe.
• Incorrect odds were offered due to a manifest error.
• The bet was placed in violation of these general rules.

Voided bets result in the original stake being returned to the user account.

Funding Your Account

All deposits must be made from a payment method registered in the name of the account holder. Third-party funding is not permitted under any circumstances. Users are solely responsible for ensuring that their chosen payment method is valid and authorised for use.

Available Payment Methods

The platform supports a range of deposit and withdrawal options tailored for users in India. Accepted methods may include:

• UPI (Unified Payments Interface)
• Net Banking
• Debit and Credit Cards (where permitted)
• Select digital wallets

Available methods are displayed at the time of transaction. The company does not guarantee the availability of any specific method at all times.

Deposit and Withdrawal Limits

Limits are subject to change and may vary based on the chosen payment method and account verification level.

Processing Timeframes

• Deposits are generally credited to the account balance within a few minutes of successful transaction confirmation.
• Withdrawal requests are processed within the timeframes communicated on the platform, which may vary depending on the chosen method and any pending verification requirements.
• The company does not accept liability for delays caused by third-party payment processors or banking institutions.

Identity Verification (KYC)

In accordance with applicable regulations, users are required to complete identity verification before withdrawals can be processed. The following documents may be requested:

• Government-issued photo identification (Aadhaar card, Passport, or Voter ID)
• Proof of address (utility bill, bank statement dated within three months)
• Additional documentation as required under anti-money laundering obligations

Failure to provide satisfactory documentation may result in withdrawal delays or account restrictions.

Transaction Security

All financial transactions are processed through encrypted and secure payment channels. Users must not share payment credentials or one-time passwords (OTP) with any third party, including platform support staff.

Cancellation of Transactions

Deposits that have been successfully processed and credited to the account cannot be reversed. Withdrawal requests that have not yet been processed may be cancelled by the user through the account dashboard, subject to platform procedures.

Commitment to Responsible Gaming

The platform is committed to promoting responsible gambling practices among all users. Betting should be viewed as a form of entertainment, and users are encouraged to engage with the platform within their personal financial means.

Available Self-Control Tools

Users have access to a range of tools designed to support responsible betting behaviour:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount deposited into your account.
• Bet Limits: Restrict the maximum amount placed on individual bets within a defined period.
• Session Time Limits: Set a maximum duration for each active session on the platform.
• Self-Exclusion: Request a temporary or permanent exclusion from the platform. During the exclusion period, account access and all betting activity will be suspended.
• Reality Checks: Receive periodic notifications during active sessions to help manage time spent on the platform.

To activate any of these tools, users may navigate to the responsible gambling section within their account settings or contact customer support.

Recognising Problem Gambling

The following may indicate that gambling is becoming a concern:

• Spending more than you can afford to lose.
• Borrowing money to fund betting activity.
• Neglecting personal, professional, or financial responsibilities due to betting.
• Inability to stop or reduce betting despite attempts to do so.

Support Resources

Users who require assistance or guidance regarding gambling-related concerns are encouraged to seek support from the following organisations:

• iCall (India): A psychological counselling service offering support for behavioural concerns, including gambling.
• Vandrevala Foundation Helpline: 1860-2662-345, available 24/7.
• National Problem Gambling Helpline (iGaming organisations referral): Available through registered international support networks.

The platform does not provide clinical support but strongly encourages users to access professional assistance when needed.

Protecting Minors

Use of the platform by individuals under the age of 18 is strictly prohibited. Users with dependants are advised to take appropriate steps to prevent underage access to the platform and associated devices.

Legal Obligations

Dhamakaplay maintains strict compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. The platform is obligated to detect, prevent, and report any activity that may constitute money laundering, fraud, or the financing of illegal activities.

Know Your Customer (KYC) Procedures

All users are subject to identity verification requirements as part of the platform’s KYC framework. Verification may be requested at the time of registration, before the processing of withdrawals, or at any point where the platform deems it necessary. Required documentation may include:

• Valid government-issued photo identification.
• Proof of residential address.
• Source of funds documentation, where applicable.

Users are required to provide accurate and up-to-date information at all times. The submission of false, misleading, or fraudulent documents constitutes a serious breach of these terms.

Transaction Monitoring

All financial activity on the platform is subject to continuous monitoring. Automated systems are in place to identify unusual patterns, including:

• Unusually large or frequent deposits without corresponding betting activity.
• Rapid cycling of funds through the account (depositing and withdrawing without significant play).
• Multiple accounts linked to the same individual, device, or payment method.
• Transactions involving high-risk jurisdictions or flagged payment instruments.

Suspicious Activity Reporting

In the event that suspicious activity is identified, the platform is legally obligated to report such activity to the relevant financial intelligence or regulatory authorities. Users will not necessarily be informed that a report has been filed, as doing so may constitute a legal offence under applicable law.

Consequences of Policy Violations

Breaches of the anti-money laundering policy may result in:

• Temporary or permanent suspension of account access.
• Freezing of account funds pending investigation.
• Permanent closure of the account with forfeiture of balances where legally permitted.
• Referral to law enforcement authorities.

The platform reserves the right to take any of the above actions without prior notice where required by law or internal compliance protocols.

Data Collection

Dhamakaplay collects personal data from users as part of the registration, verification, and ongoing use of the platform. The categories of data collected include:

• Identity Data: Full name, date of birth, government-issued identification details.
• Contact Data: Email address, phone number, residential address.
• Financial Data: Payment method details, transaction history.
• Usage Data: Betting history, session activity, login records, device information.
• Communication Data: Correspondence submitted to customer support.

Purpose of Data Use

Personal data is collected and processed for the following purposes:

• Account registration and identity verification.
• Processing of deposits, withdrawals, and betting transactions.
• Compliance with legal and regulatory obligations, including KYC and AML requirements.
• Fraud prevention and security monitoring.
• Communication regarding account status, policy updates, and support queries.
• Improvement of platform services and user experience.

Data Sharing

Personal data may be shared with:

• Regulatory and law enforcement authorities, where required by law.
• Third-party payment processors and financial institutions.
• Identity verification and fraud detection service providers.
• Technical service providers operating under strict data protection agreements.

Personal data is not sold to third parties for marketing purposes.

User Rights

In accordance with applicable data protection legislation, users have the following rights regarding their personal data:

• Right of Access: Request a copy of the personal data held by the platform.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of data, subject to legal retention obligations.
• Right to Restriction: Request that processing of your data be limited in certain circumstances.
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format.

Requests relating to personal data may be submitted through the platform’s designated privacy contact channel.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes outlined above, or as required under applicable law. Financial and transactional records may be retained for a minimum period as mandated by regulatory requirements.

Commitment to Account and Transaction Security

The platform employs a comprehensive set of technical and organisational measures to protect user accounts, personal data, and all financial transactions conducted through the platform. Security protocols are reviewed and updated on an ongoing basis to address evolving threats.

Data Encryption

All data transmitted between the user’s device and the platform is protected using industry-standard Transport Layer Security (TLS) encryption. Financial transactions are processed through encrypted payment gateways that comply with applicable payment card industry security standards.

Two-Factor Authentication (2FA)

Users are encouraged to enable two-factor authentication on their accounts. When activated, account login and certain account changes require a secondary verification step, typically via a one-time password (OTP) delivered to the registered mobile number or email address. This significantly reduces the risk of unauthorised account access.

Account Activity Monitoring

The platform operates continuous monitoring systems to detect and respond to suspicious account activity, including:

• Login attempts from unrecognised devices or locations.
• Unusual patterns in betting or financial activity.
• Multiple failed authentication attempts.

In the event of suspected unauthorised access, the platform may temporarily suspend account access and require identity re-verification before restoring full functionality.

User Responsibilities

Users share responsibility for maintaining the security of their accounts. The following practices are required:

• Use a strong, unique password that is not used across other platforms.
• Do not share login credentials, OTPs, or account details with any third party.
• Log out of the platform after each session, particularly on shared or public devices.
• Notify customer support immediately if unauthorised account activity is suspected.

Organisational Security Measures

Internal access to user data is restricted on a strict need-to-know basis. All staff with access to personal or financial data are bound by confidentiality obligations and trained in data protection and security procedures. Regular internal audits are conducted to assess compliance with security standards.