Dhamakaplay KYC and AML Policy

Dhamakaplay applies KYC and AML procedures to confirm the identity of every account holder, prevent fraudulent conduct, and protect the platform from being used for any form of financial crime. The following principles form the foundation of these compliance standards:

• All users are subject to consistent and impartial identity check procedures.
• Fair play is maintained by ensuring that no account operates under false or concealed identities.
• User safety is prioritised through continuous monitoring and document submission requirements.
• Full transparency is observed in how personal data is collected, used, and protected.
• Regulatory requirements set by relevant financial and gaming authorities are met without exception.

Every new user registered on the platform is required to complete a full ID verification process before accessing deposits, withdrawals, or other key account functions. As part of the identity check and document submission process, the following categories of documentation may be requested:

• A valid government-issued photo identification document, such as a passport, national identity card, or driving licence.
• Proof of current residential address, such as a recent utility bill or official bank correspondence.
• Confirmation of ownership of the payment method used for transactions on the account.
• Any supplementary documentation that may be required based on account activity or risk assessment.

Dhamakaplay implements a structured set of security measures to prevent money laundering, terrorism financing, and other forms of financial misconduct on the platform. The following controls are applied as part of the AML compliance framework:

• Continuous transaction monitoring to identify patterns that deviate from normal account behaviour.
• Automated detection rules that flag suspicious activity for further review.
• Enhanced due diligence procedures applied to accounts identified as high-risk or involved in unusual financial events.
• Manual review of large transfers or deposits that fall outside expected user profiles.
• Risk scoring applied to accounts based on behavioural, geographic, and transactional indicators.
• Sanctions list and politically exposed person (PEP) screening conducted at registration and on an ongoing basis.
• Reporting obligations fulfilled by submitting relevant information to competent authorities in accordance with applicable law.

To maintain the integrity of the platform and ensure account protection for all users, certain activities are strictly prohibited under this policy. The following actions constitute violations and are not permitted under any circumstances:

• Operating or attempting to operate multiple accounts under the same or different identities.
• Submitting forged, altered, or stolen documents during the identity check or document submission process.
• Using the platform to conduct or facilitate money laundering or any related financial offence.
• Exploiting system vulnerabilities or attempting to manipulate account features for financial gain.
• Transferring, selling, or otherwise granting access to an account to any third party.
• Using a payment method that does not belong to the registered account holder.
• Providing false or misleading personal information at any stage of registration or verification.

Any confirmed or suspected breach of this KYC and AML policy will result in immediate enforcement action by the platform. Applicable measures may include temporary or permanent account suspension, freezing or confiscation of funds associated with suspicious activity, cancellation of bets or winnings derived from non-compliant conduct, and reporting of the account and related transaction data to relevant regulatory or law enforcement authorities where required by applicable law.

Every registered user bears a personal responsibility to ensure that the information provided to the platform is accurate, current, and consistent with official identity documents. Users are required to complete the ID verification process within the timeframes specified by the platform, and failure to do so may result in restricted access to account functions. Any request for additional documentation or clarification from the compliance team must be responded to promptly and in good faith. Each account holder must use only payment methods registered in their own name, and must not allow any other individual to conduct transactions on their behalf. In the event that a user becomes aware of suspicious activity connected to their account or any other account on the platform, this must be reported to the support team without delay.

Dhamakaplay upholds a consistent standard of fair play and transparency to ensure that all users operate within a safe, regulated, and equitable environment. The following principles govern the platform’s approach to compliance and user relations:

• Full adherence to established KYC and AML standards as required by applicable regulatory frameworks.
• Confidentiality and lawful protection of all personal data collected during identity verification and document submission.
• Ongoing transaction monitoring to detect and respond to suspicious activity across all accounts.
• Active prevention of account manipulation, unfair conduct, and any behaviour that undermines platform integrity.
• Dedicated user support on matters related to account protection, security measures, and verification procedures.
• Shared responsibility between the platform and its users in maintaining a compliant and trustworthy environment.
• Equal application of compliance standards to all users, regardless of account status or activity level.