Dhamakaplay Privacy Policy

Dhamakaplay collects personal data from users at the point of registration and throughout the use of its services. This data is gathered to ensure the delivery of a secure, functional, and compliant online experience.

Categories of Personal Data Collected

• Full name and date of birth
• Contact details, including email address and phone number
• Residential address and identity documents
• Financial information, including payment details and transaction history
• Device information, IP address, and browsing behaviour on the platform

Purpose of Data Collection

Personal data is collected for the following reasons:

• To verify user identity and age in accordance with legal requirements
• To process financial transactions securely
• To provide and maintain account services
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To detect and prevent fraudulent activity
• To improve the quality and functionality of services offered

Technical and Organisational Protection Measures

Dhamakaplay employs a range of technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure. These include:

• Encryption of sensitive data during transmission and storage
• Access controls that restrict data handling to authorised personnel only
• Regular security assessments and internal audits
• Secure server infrastructure maintained by qualified technical staff

User Rights

Users have the following rights regarding their personal data:

• Right to Access: Users may request a copy of the personal data held about them.
• Right to Correction: Users may request correction of inaccurate or incomplete data.
• Right to Deletion: Users may request deletion of their data, subject to legal retention obligations.

Compliance with Indian Law

This policy is aligned with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable to online service providers operating in India.

Personal information collected through the use of this platform is processed for specific, clearly defined purposes. All processing is conducted on a lawful basis and within the boundaries described in this policy.

Primary Uses of Personal Information

• Account Services: To create, manage, and maintain user accounts on the platform.
• Transaction Processing: To facilitate deposits, withdrawals, and other financial activities securely.
• Service Improvement: To analyse usage patterns and enhance the performance and features of the platform.
• Personalisation: To tailor the online experience to individual user preferences based on activity data.
• Marketing Communications: To send relevant promotional information to users who have provided consent to receive such communications. Users may opt out at any time.
• Analytics: To generate aggregated statistical data that supports decision-making and platform development.
• Regulatory Compliance: To meet obligations under applicable laws, including AML, KYC, and data protection regulations.

Principles of Lawful Processing

All personal data is processed in accordance with the following principles:

• Data is collected for a specific purpose and not used beyond that purpose.
• Only the minimum amount of data necessary for the stated purpose is collected.
• Data is retained only for as long as required by law or operational necessity.
• Processing is transparent, and users are informed of how their data is used.

Users have the right to access, update, and request deletion of their personal data at any time. Dhamakaplay is committed to facilitating these rights in a timely and transparent manner.

Requesting Access to Data

Users who wish to obtain a copy of the personal data held about them may submit a written request to the platform’s support team. The request will be processed within a reasonable period, subject to identity verification.

Correction of Inaccurate Data

If a user believes that any personal data held on record is inaccurate or incomplete, a correction request may be submitted. The platform will review and update the relevant information promptly upon confirmation.

Deletion of Personal Data

Users may request deletion of their personal data. Such requests will be fulfilled in accordance with applicable legal requirements. Certain data may be retained beyond the deletion request where required by law, such as transaction records maintained for AML compliance.

Consent to Security Checks and Payment Processing

By using the services of this platform, users acknowledge and consent to the following:

• The platform may conduct security checks to verify user identity and protect the integrity of the account.
• Payment data provided during transactions may be processed by authorised third-party payment service providers. These providers operate under their own data protection obligations and are contractually bound to handle user information with confidentiality.

Users are advised to review the terms of any third-party payment provider through which transactions are processed.

Dhamakaplay is an online gaming platform intended exclusively for individuals who are 18 years of age or older. Access to, and use of, the platform by persons below the legal age is strictly prohibited.

Age Verification Limitations

The platform cannot independently verify the age of every user without the submission of valid identity documents. Users are required to confirm their age during the registration process, and identity verification may be requested at any point during account use.

Collection of a Minor’s Data

If it is determined or suspected that a user below the age of 18 has accessed the platform and provided personal data, such data will be deleted from all records as promptly as possible upon discovery.

Parental or Guardian Requests

Parents or legal guardians who become aware that a minor has registered on the platform or submitted personal data are requested to contact the support team immediately. Upon verification of the request, all associated personal data will be removed from the platform’s records without undue delay.

Dhamakaplay encourages responsible supervision of minors’ online activity and supports the use of parental control tools where available.

Dhamakaplay operates in partnership with service providers and technology partners located in various countries. As a result, personal data collected through the use of this platform may be transferred to, stored in, or processed in countries outside of India.

Basis for International Transfers

By accessing and using this platform, users acknowledge and consent to the transfer of their personal data to international locations where the platform’s partners and service providers operate. Such transfers are necessary to deliver the full range of services offered.

Confidentiality Obligations of Partners

All third-party partners and processors who receive personal data in connection with this platform are required to maintain appropriate confidentiality standards. Dhamakaplay ensures that data sharing agreements include provisions that protect user information in line with applicable data protection requirements.

User Awareness

Users should be aware that data protection laws in other countries may differ from those applicable in India. However, the platform takes reasonable steps to ensure that international data transfers are conducted in a manner that preserves the rights and privacy of users.

The provisions set out in this Privacy Policy constitute a binding document between Dhamakaplay and its users. A disclaimer, where applicable, may alter the scope, interpretation, or effects of specific rules or provisions contained within this policy.

Application of This Disclaimer

This disclaimer takes effect at the moment a user accepts the terms of this Privacy Policy, whether through:

• Digitally accepting the policy during registration
• Electronically signing or acknowledging the document
• Continuing to use the platform after being presented with the policy

Scope of Alteration

In circumstances where a disclaimer modifies or limits the scope of a provision, users will be informed of the relevant change through the platform’s standard communication channels. The disclaimer does not override any statutory rights granted to users under applicable Indian law.

Users are advised to review this document periodically, as updates may affect the applicable scope of the privacy provisions.

Cookies are small text files that are placed on a user’s device when they visit a website. These files store information that enables the website to recognise the user’s browser and retain certain preferences or session data across visits.

How Cookies Are Used on This Platform

Dhamakaplay uses cookies for the following purposes:

• Statistical Analysis: To track aggregate usage data and understand how users interact with the platform.
• Behaviour Analysis: To monitor navigation patterns and identify areas for improvement.
• Personalisation: To remember user preferences and deliver a more relevant online experience.
• Platform Improvement: To assess the performance of features and support ongoing development of the website.

Cookie Retention Period

Cookies placed by this platform are retained for a period of up to one year from the date of collection, unless the user clears their browser data before this period expires.

Managing Cookie Preferences

Users may configure their browser settings to refuse or delete cookies at any time. However, disabling cookies may affect the functionality of certain features on the platform. Instructions for managing cookies are available through the settings of most standard web browsers.

By accessing or using the services offered by Dhamakaplay, users confirm that they have read, understood, and fully accept the terms set out in this Privacy Policy. Continued use of the platform following any updates to this document constitutes acceptance of the revised policy.

Current Version

The version of this Privacy Policy currently published on the platform’s website supersedes all previous versions. Users are responsible for reviewing this document periodically to remain informed of any changes.

Withdrawal of Consent

Users who do not agree with the terms of this policy, or any updated version thereof, should discontinue use of the platform and contact the support team to initiate account closure and data handling procedures as appropriate.

Dhamakaplay may share personal data with third parties in specific, defined circumstances. Such sharing is conducted only to the extent necessary and is governed by applicable legal and contractual obligations.

Circumstances Under Which Data May Be Shared

• Legal Obligations: Personal data may be disclosed to regulatory authorities, law enforcement agencies, or courts where required by applicable law.
• Dispute Resolution: Data may be shared with relevant parties in connection with the investigation or resolution of disputes.
• Contractual Agreements: Data may be disclosed to third-party service providers who support the delivery of platform services, under binding data processing agreements.

Identified Third Parties

Where third-party recipients of personal data are identifiable, details regarding such parties are made available on this platform. In cases where a specific recipient cannot be named in advance, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure.

Consent to Third-Party Data Sharing

By providing personal data through the use of this platform, users acknowledge and consent to the sharing of such data with third parties as described in this section. Users who do not consent to third-party data sharing should refrain from using the platform and contact the support team for further guidance.

This platform may contain links to third-party websites that are not owned or operated by Dhamakaplay. These links are provided for informational or navigational convenience and do not constitute an endorsement of those websites or their content.

Independent Privacy Practices

Each third-party website linked from this platform operates under its own privacy policy and data handling practices. Dhamakaplay is not responsible for the collection, use, or protection of personal data by any external website.

User Responsibility

Users are advised to exercise caution when following links to external websites and to review the privacy policies of those websites before submitting any personal information. The responsibility for data shared with third-party websites rests solely with the user and the respective external website operator.

Dhamakaplay recommends that users familiarise themselves with the privacy practices of any website they visit outside of this platform.